Return & Refund Policy

Hickory Lane Studio

At Hickory Lane Studio, each piece is thoughtfully made just for you. We take pride in creating personalized embroidered goods and want you to love your order!

Personalized & Made-to-Order Items

Because our products are made to order, we do not accept returns or exchanges for changes of mind, incorrect sizes ordered, or personalization errors submitted by the customer.

Please carefully review all names, initials, spelling, colors, sizes, and personalization details before placing your order.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or different from what you ordered due to an error on our part, please contact us at hickorylanestudio@gmail.com within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the item.

We'll review the issue and, where appropriate, arrange a replacement, correction, or refund at no additional cost.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may be accommodated before production begins. Once customization or production

has started, orders cannot be canceled.

Shipping & Processing

All items are made to order. Please allow minimum 1–2 weeks for processing before shipping or local pickup.

Shipping transit times are additional and may vary depending on the carrier.

Contact Us

For questions or concerns about your order, please use the contact form on our website at shophickorylane.com.

Thank you for shopping small and supporting Hickory Lane Studio! ♡

This policy does not limit any rights or remedies available under applicable law.